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Reviews

Mobile Locksmith Indianapolis LLC

4.5

Based on 340 reviews

Joy Day

17:07 28 Feb 20

Duh me, I locked my keys in the car! I was in dire need of my door unlocked as I needed to get to an important meeting.... I called Mobile LockSmith gave them the make and model of the car and my contact. Less than 2 minutes later the mechanic STEVE called to tell me he was on his way. In 15 minutes, yes 15 minutes he arrived and 5 minutes (maybe less) the door was unlocked. The price was affordable as he was very understanding and made it happen for me. I appreciate his service and I believe you will too!!! Ask for STEVE!!!read more

Andrew Alms

18:55 10 Feb 20

I apologize if I misspell the techs name but Igor is a fantastic tech. Helped my day to turn around. This company is... lucky to have him. Last whoever writes the responses to these. Call the customer and talk to them please. They are real people and usually when they are calling for your help their day is going pretty bad.read more

James Whetsel

22:24 03 Feb 20

Steve was great!! Super cool guy and super fast with the process. Also very informative on everything that was going... on! Highly recommend this company.read more

Robert Sanders

15:09 31 Jan 20

Everything seemed fine at first. I received an estimate that seemed to be the standard for opening up a car door.... Technician called me and said he was on his way. Google Mapped the place and it was 12 minutes away as of the call. Over 30 minutes later he arrives. Then does a pretty standard inflate the door and pry the locking mechanism into an unlocked position. Get charged almost triple the amount of the estimate. My total was $144. Called back and they said that the price is up to the technician. Nice people, but nice is expected, not above and beyond. This is a horrible system Update: owner responds in an extremely misleading fashion. $50-$250 is extremely dependent on the job, and that $50-$250 is for all locksmiths. The low end of that amount, the $50, is a locksmith quote, not an amount that you would pay a friend to do it or something, because you are dealing with someone who is a professional. However, that low amount is also for when a job is performed that could be done by someone who is not a professional, i.e. something as simple as prying the car door open and sliding in a long metal rod to pry the lock to an unlocked position. Mine was not a job that requires $144. Had I needed a new key, or if something had to be replaced, I would expect that, but for something this simple, absolutely not. The worst part is I'm a full time, broke college student, and I'm also in the military, and yet even then they still don't have the heart to give a fair price. The locksmith was extremely late on top of all of this. This place needs to be shut down. If anyone is involved in law and sees this, absolutely check this place out. No one deserves to deal with this businessread more

Jean Taylor

15:53 05 Jan 20

My daughter lost her key to her 14 Chrysler 200 Steve came out on news years day and remade a key fob and a valet key... After Steve left we realized that the fob didn’t have the button for remote start . Steve said he had to order a new fob and would contact me when it came in ,two days later he called and said he had the fob and would come out to program it wish he did and works perfect . The quoted price was $160 over phone for a new key ..the fob was an additional $40 which was more than reasonable . For those that think they over paid can call a dealership and will pay much more ! Will definitely recommend this company to family and friends! Exceptional customer serviceread more

Brendan Newsom

00:29 30 Dec 19

I appreciate Igor coming on a rainy Sunday evening to make a new key for my Honda Civic. My key fob had broke and the... key had fallen out. He used a door key I already had to make me a new key. He had the car running with a new key, within an hour of arriving!read more

Clare Lintzenich

19:46 24 Dec 19

Never been compelled to leave a review before, but had to give Steve a shoutout for amazing service, on Christmas Eve... no less. My mom was locked IN her house (yes, in) and after calling several other locksmiths who didn’t seem too willing to come out, we tried this place. Steve was prompt in calling us back and got here in 20 minutes. He quoted fair prices and was very friendly. Thanks Steve and Mobile Locksmith!read more

Natasha Bochkariov

03:31 07 Dec 19

Orr did awesome job. Highly recommended. Thank you for great service!

Richard DeCamp

20:16 20 Nov 19

These guys are incredible!! Called them and they had someone out to replace my locks within the hour. The gentleman... who did it was very professional, and got done in about 20 minutes! Highly recommend.read more

Rex Hudson

21:10 15 Oct 19

Igor came right on time to where I needed him and was nothing but professional. I called many other companies and they... were either lazy or didn't show up. Highly recommend these guys and ask for Igor.read more

Ron Stapert

21:34 12 Oct 19

Igor made sure I got my car started with no issues. Other locksmiths could not remake my key but he was very... professional, nice and had me going in under 15 minutes. Even bought me ice cream after to make change for me. Very happy customer! Will be coming back for other needs.read more

Emily Miller

14:46 01 Oct 19

I needed new keys programmed and cut for my 2010 Ford Fusion. Nathan was awesome! He was in touch immediately, called... and showed up when he said he would, worked quickly, and the quote was extremely fair. They made my stressful situation so much easier. Would suggest Mobile Locksmith to anyone!read more

keith mclin

13:40 11 Sep 19

Igor great place i will put my bottom dollar on they i had two others but this the best

Ricky Butler

01:25 11 Sep 19

The tech showed up very quickly and did the job very quickly. After looking at other reviews and my own experience, ... you'll never pay the $45 quoted minimum price. I paid $125 for about 1 minute of work. They definitely mislead with the $45 price possibility. But, the car was unlocked and done quickly.read more

matina soutsos

13:38 24 Aug 19

Igor was amazing. I had 4 locks to be changed and rekeyed. He showed up on time and did a great job. I recommend Mobile... Locksmith.read more

Kathy Cornett

10:05 21 Aug 19

I was locked out of my house due to the electricity being out from a storm. Called was quoted $19 service fee and... price would start at $65. Tech called said he would be here in 35 min. 40 min. Later he called again and said he would be 10 min. 15 min. later he showed up wanting to see all of my doors. He couldn't understand why I was locked out. Eanted to know where the keys were. I told him inside the house. I always use the garage door. Have never needed the keys. When the power goes out you can not use the garage door opener or open the garage door from the outside. I took him to the front door, he barely looked at the lock and said it would be $190 plus the service fee. He said hemsy have to drill it out and then it would be more. I told him no, that should be an easy lock to open. He then raised his voice at me telling me he may have to drill it and it would be more. I told him I would call someone else, I dod not trust him to do the job in the simplest way. He ssid he came a long eay and the fee would be $30. Not the quoted $19. I gave him $40 cssh and ssked for my change, he immediately got one the phone and was telling whomever he was talking to I dodn't want to have the service done snd he didn"t know why. He kept trying to get me to let him unlock the door, i told him I did mot trust him and he needed to leave my property. It took him a minute to realize I was ignoring his plea to do the work and calling someone else. Very misleading on quotes for srevoce over the phone. I get it, over the phone, you have no idea what kind of lock they will be dealing with but there should be a standard range. Looking at thexother reviews, it looks like I sm not the only one that was mislead on pricing. I still do not trust that the simplest,least expensive job would have been done.read more

Eric Marquis

13:54 21 Jul 19

This would be my first choice for anyone looking for locksmith recommendations. The locksmith (Nathan) called to inform... me of his approximate arrival time almost immediately after I placed my service request and kept me updated as that time drew closer. Upon arrival the service was very quick and effective, and also very reasonably priced.read more

Floyd Andrus

17:39 03 Jun 19

Igor was awsome. Shown up on time and was fast. Thank you

Ashley Hughett

22:38 03 May 19

Igor was extremely professional, and very friendly. I would absolutely recommend this company for any of your locksmith... needs! Purse got stolen and my keys were in it. Igor came out when he said he would on time and helped me out and now my car is driving again!read more

Mitch Mitchell

19:04 25 Apr 19

Igor was incredible. Professional, fast and very very reasonable! Highly recommended!

Daniel Johnson

18:03 24 Apr 19

Igor was here on time n did a very good job 4 us id call him back again 4 hes services

Alicia Moss

00:35 16 Apr 19

Igor good service good prices I'd recommend him anytime for anything. Thanks again

Kelly Hartgraves

03:53 14 Apr 19

THIS COMPANY IS A FRAUD!!! When I called, they told me $19 service call & $45 for the actual service. The guy gets... here, pops my lock open & says $125. On top of that they wanted to charge me extra money for using my debit card. I had to use cash. They did NOT mention this on the phone. I have a Kwikset Smartkey lock on my bedroom door. He popped it open in less than 60 seconds.read more

Neal Warner

16:56 26 Feb 19

Andrew was awesome! Super helpful and professional. Update: had another car lockout situation this year. Tech was... professional and courteous. Got me into my 2006 Honda Accord in about 30 seconds. Phone consult before the job said ‘$19.95 to have the tech come out then the work starts at $45, the tech will give you a quote on site’. The techs quote was ‘$125 plus the $15 fee’ for a total of $140. Of course having locked my keys in my car then waited on the tech I didn’t want to further disrupt my day, so it was a bait and switch I couldn’t get out of. Please stop throwing out $65 on the phone then charging over twice that. In what situation is that $65 price a reality and not just a deceptive bait? Second update: I did some research after this unfortunate experience, and learned that most Towing/Wrecker companies offer lockout services as well. Thankfully I haven’t had another lockout since, and I learned my lesson and got another key made, but I did get quotes from towing companies in the $70-90 range. Hopefully this info helps someone avoid the racket.read more

steven pickering

19:49 20 Feb 19

The locksmith who came out to unlock my dodge ram was pretty professional and polite. I value that in customer service... and the will be referring the company as a whole to all friends. Amazing service guysread more

Jennifer Glunt

15:05 03 Jan 19

I was at work and my keys fell off my keychain. It was my last key. It was on New Year's Eve and I had another job to... go to. They answered my call quickly and within 5-10 minutes the technician arrived. He was able to have everything ready under 1 hour. I now have a better key and new fob that works! I still need a new spare. But I know who I am gonna call. Mobile Locksmith!read more

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